Privacy Policy

Effective Date: 19 May 2025

1. Introduction

VIC Property Co. ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide through our website and property services. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and general location

  • Property preferences and enquiry history

  • Basic financial information relevant to property enquiries (e.g. purchase readiness, general borrowing capacity)

  • IP address, device and browser details, and site usage data

  • Any information you provide directly to us via our website, contact forms, or through interactions with our team or partners

3. How We Collect Your Information

We collect personal information through:

  • Direct interactions (e.g. registering on our website, submitting enquiries, subscribing to updates)

  • Automated technologies such as cookies and analytics tools

  • Third-party sources, including property listing partners, real estate agents, and advertising platforms

4. Why We Collect Your Information

Your personal information may be used to:

  • Provide you with property-related services, listings, alerts, and updates

  • Respond to your enquiries and communicate with you about relevant listings or opportunities

  • Tailor your online experience based on your interests

  • Share property-related offers from trusted service providers (when relevant)

  • Comply with legal and regulatory requirements

5. Disclosure of Your Information

We may disclose your personal information to:

  • Real estate agents, developers, and property service providers involved in your enquiry

  • Service providers that support our operations (e.g. web hosting, analytics, CRM, or email platforms)

  • Legal, financial, or business advisors as necessary

  • Government authorities where legally required

  • Other parties with your consent or where permitted by law

We do not sell or rent your personal information to third parties.

6. Data Storage and Security

We take reasonable steps to ensure your information is secure and protected against misuse, interference, loss, and unauthorised access. These measures include secure storage, encryption, and limited access to authorised personnel only.

7. Access and Correction

You may request access to or correction of your personal information held by us. Please contact us using the details below. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

We use cookies and analytics tools to help improve the functionality and performance of our website. You may choose to disable cookies in your browser settings.

9. Overseas Disclosure

Some of our third-party service providers may be based outside Australia. Where this is the case, we ensure they comply with the Australian Privacy Principles or equivalent standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date clearly noted.

11. Contact Us

If you have any questions, feedback, or complaints regarding our privacy practices, please contact:

Privacy Officer
VIC Property Co.
Email: hello@vicpropertyco.com.au
Phone: 0404 959 888
Address: PO Box 1254, Carlton VIC 3053